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Support

How can we help?


Quick answers first; a real person if you need one.

Photo identification

Use soft light, a dark surface and point the band at the lens. Always review the match before saving.

SensorPush

Readings missing? Confirm the sensor is syncing in the SensorPush app (or via a gateway), then reconnect in Monitoring. Setup guide.

Alerts

Check your target range and that alert emails aren't in spam.

Manual & CSV

CSV files should include a timestamp, temperature and humidity column.

Account & data

Questions about your data or account? Contact us.

Still stuck?

Write to us. We read every message.

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